This Module offers a powerful call handling facility. With features including Automatic Response Time Calculation, Contract Status Checking, Preventative Maintenance Due Alerts and Engineer Tracking it ensures an effective Call Management System in a Response Critical environment.  Plus, many optional Coding features to manage Field Engineers' Fault and Repairs, Common reported problems, Contract Types and Call Resolution Types.  Field Service Reporting provides Product Quality Information, Engineers Time Sheets and Time & Materials Invoicing Data. Statistical Reports include analysis of Engineer Performance, Product Quality (MTTR and MTBF) and Profitability Reports. In addition, this module offers the ability to track and control Customer Calls which are not handled by a Field Engineer. Designed for the Network Support environment, this module allows the operator to Dispatch a Field Engineer to the Customer, assist directly on the telephone or pass the problem to another department or to an external agency.

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To request additional information, Pricing or an Online Demo:
Please Contact Greg Allen at 573-632-2461 or submit an online request.