July 6, 2004

Toshiba America Business Solutions (TABS), one of the worlds
leading manufacturers and suppliers of electronic office
equipment, has commenced its North America coast-to-coast roll-
out of Tesseract's browser-based Service Centre 4.2 service
management system eventually involving a total of 1,478 users
throughout the United States.

"Service Centre will not only provide more effective call
allocation and distribution and improve the management of spares
(parts request), but it will also improve the efficiency of
invoicing," according to Denise O'Donnell, director of
application development at TABS. “In addition, from the overall
business perspective we will have one common platform for all
our dealers. This will make it so much easier for us to
incorporate new acquisitions while also leveraging corporate IT
support and operational resources."

The massive implementation will create a uniform platform for
improved customer support from the dealer network supplying and
servicing Toshiba copiers, faxes, and printers, while also
giving TABS management increased visibility - and, therefore,
control - of all inventory, service, and contract information.

Tesseract's Service Centre is scheduled to be implemented at 22
dealer sites and will involve 378 users as well as 1,100 field
technicians, who will be able to communicate with their host
systems via the software's Remote Engineer Access functionality,
which can accommodate every type of mobile communications medium
via laptops, PDA's, and Nokia devices, as well as WAP phones,
Blackberry communicators and tablet PC's.

Service Centre's step-by-step implementation has seen Toshiba
dealers in Colorado and Kentucky go live with the system and the
software is now scheduled to be implemented at three more sites
this year.

TABS dealer channel currently numbers 14 companies with 86
branches throughout the U.S. The plan is to extend that to 22
dealers within two years. According to Denise O'Donnell,
"Tesseract's Service Centre software is the key to the operations
continued success and was chosen because of its
ability to effectively manage meter business and integrate
seamlessly with our Oracle accounts."

For more information on how your dealership can increase revenue and profits with our Tesseract's Service Centre Solution, call GT Technologies at 573-632-2461 or submit an online request.